Chief Operating Officer

You will be an experienced senior operations manager  who thrives on the variety of work that comes with the territory of working for a small, but vital not for profit providing critical services across the West Yorkshire area and be looking to step up into a Chief Operating Officer level role. 

What you’ll be doing..

As the Chief Operating Officer you will identify products that will benefit our service users and assist in providing a competitive range of services, including appropriate support to financially excluded communities. You will ensure all  operations are in compliance with FCA/PRA and all other relevant regulations.

Reporting directly to the CEO, you will support the CEO and Board of Directors and promote the delivery of an excellent service in accordance with professional standards, legislative requirements, and policies and procedures.

You will supervise staff, secondees, trainees, and volunteers. You will be responsible for carrying out regular office staff appraisals, formulating training plans, and assisting in staff training and development and you’ll also be responsible for maintaining and developing relationships with senior level stakeholders both internally and externally.

You will have access to extremely confidential information and will be responsible for ensuring all ICT computer hardware, and software is used and maintained correctly. You will control and issue all security keys within the office. You will be responsible for the review and update of AML Policy, systems and training for Money Laundering to ensure compliance.

Your principal duties will include analysing, interpreting & presenting information, government legislation, essential communication, with findings and recommendations to support the CEO and Board of Directors in making correct financial and business decisions. You will also work with and support the CEO and subcommittees, arrange meetings, analyse key data/information, and provide recommendations for review for all projects for the final decision for the Board.

What you’ll need to offer…

The ideal candidate will have strong problem-solving abilities, excellent communication, customer handling, and interpersonal skills. You will be responsible for your own professional development, with the assistance of the CEO and the trade association training academy.

The ideal candidate will have experience in training and development of staff within an FCA/PRA regulated setting as well as experience of managing staff and conducting staff appraisals, formulating training plans, and progression & succession planning.

You will have experience in launching/developing all products/services, including research, proposals, contracts, integration, training and development, with an overview from the CEO to support the provision of sound and effective financial systems.

You will also have experience in creating and implementing policy & procedural changes and documentation for the organisation with the support of the CEO and ensuring these are regularly reviewed and updated or generated to ensure compliance. 

What’s in it for you…

• Broad and varied portfolio of work
• 4 days per week with 2 days office based (more if desired by the successful candidate) and 2 days working from home
• West Yorkshire location based in an easily accessible office to public transport, but also with affordable parking close by
• Salary of £35,500 for 4 days per week
• Opportunity to work as part of a team that is making a difference in the community.
• 25 days holiday plus statutory days